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Return Policy

RETURN / REFUND / EXCHANGE POLICY FAQS

1. What is the process of return/refund/exchange products?
FansCreate accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 6 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.
Check out our Return / Refund / Exchange Policy for more information on how to return/refund/exchange an item.
Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
  1. Refuse delivery of the package and inform FansCreate.
    B. Damaged package/product after confirmation of the receipt: take a photo and contact FansCreate within 7 days of the receipt. FansCreate will offer a solution after negotiation with the logistics company (return or exchange).

    2. For quality problem of products received
    Take a photo and contact FansCreate for return&refund or replacement.

    3. For returns of wrong products ordered by the customer or problems not related to FansCreate
    Within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to HK will be charged.

    4. For incorrect products received
    Take a photo and contact FansCreate immediately. Once confirmed, we will rearrange the shipment as soon as possible.
    Note: FansCreate is responsible for shipping costs for returns.

    5. What address should I send my return to?
    When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.

    6. Is it necessary to offer tracking number for the returned item?
    Yes, you need to provide the tracking number of the returned item, we require that you track the returned item.
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